Support

Need a hand? Email support@pchy.app and a person will read it. Tell us what device you’re on and what you were doing, and we’ll get back to you.

Signing in

Peachy uses your phone number instead of a username and password. Enter your number and we’ll text you a six-digit code. If the code doesn’t arrive, check the number for a wrong country code, wait a moment for your carrier, then request a new one. Codes expire, so always use the most recent message.

Signing in on a new device

A new phone, laptop or browser has to be approved from a device you already have before it can be part of an encrypted chat. Open Peachy on both, check that they show the same eight-digit code, and press Approve. Until you do, the new device works normally for everything that isn’t encrypted and won’t claim to be encrypted when it isn’t. If you can’t reach your other devices at all, the new one offers to sign them all out instead — everyone you’re in an encrypted chat with sees that your devices changed.

A new device starts from the day it joins. Encrypted messages sent to each chat after that are readable on it. Earlier encrypted messages stay on the devices that received them: we can’t read them, so we can’t send them across, and there is nothing on our side to restore from. Messages that were never encrypted, public rooms and your Peachy thread all appear as usual, and the chat itself says once where your new device came in.

Names and @handles

If you have someone in your synced address book, Peachy shows you the name you saved for them, the way your phone does — so two people can see the same person under two different names, and neither sees the other’s. Otherwise you see the name on their profile. Change what you call someone by editing the contact on your phone and syncing again.

Your @handle is the one part of your identity that is unique and public: it is your address at pchy.app/handle, and how people @mention you. You can change it, but only every so often — a handle you have shared has to keep working for a while. A “Name confirmed by contacts” marker means at least two other people’s address books call that person by the first name on their profile. It is never a check against a document, and a name without it is simply unconfirmed.

Notifications

Peachy decides which messages are worth interrupting you for, and you can tune that under You › Settings › Triage & notifications. If nothing is arriving at all, check that notifications are enabled for Peachy in your device’s system settings too — that switch overrides ours.

Blocking and reporting

You can block or report someone from their profile, from a post in Slices, or from a conversation’s info screen. Blocking hides them both ways: their messages and posts never reach you, and yours never reach them. Reports come to us and we review them; accounts that break the rules are removed. Everyone you’ve blocked is listed under You › Settings › Blocked accounts, and you can unblock from there.

Your data and your account

What we collect and why is set out in the Privacy Policy. The short version: your private chats are end-to-end encrypted, one to one and in a group — they are encrypted on your device, we store bytes we have no key for, and it is on by default. Everything else, we can read: Slices posts, the commons, public and organisation rooms, your chat with Peachy, any photo or place shared on one of those, and who you talked to and when. Each conversation tells you which it is in its own header.

The readable part is what the AI features work on, and they run on models we don’t host ourselves: every model call goes to Tinfoil, our only model provider, which runs open-weight models in confidential-computing enclaves and states that they keep nothing once a request is answered. We verify the enclave’s measurement; the retention is Tinfoil’s statement about their own system, not something we check. That is a property of where the model runs, and it is a different thing from the encryption — an encrypted message stays unreadable to us whether or not any enclave verified today, and it is never sent to a model, because we do not have it to send. You can check which code runs in the enclave from your own browser. The policy lists exactly what goes, and who else we use. We don’t sell your data, and Tinfoil doesn’t train on it.

You can delete your account at any time from You › Settings › Delete account. That removes your profile, releases your number and your @handle, and clears the messages you sent. If you’d rather we did it, or you want a copy of your data first, email support@pchy.app. Deleting your account covers the steps and what happens to each kind of data.

Reporting a bug

Email support@pchy.app with what happened, what you expected, and which device and OS version you’re on. A screenshot helps more than anything.

See also the Privacy Policy, Terms of Service and our child safety standards.